FAQ

Licensing FAQ

What is the difference between the High-five License and the Developer type licenses?

The High-five License is a license offered exclusively to pre-revenue startups or bootstrapped companies. The High-five License grants the rights to use our software in the same type of projects as the Developer License, but the license applies for up to two developers only, and is valid for one year. The Developer type License (Single Developer, 5 Developers, 10 Developers, etc.) applies to websites, web applications and SaaS projects and for your chosen number of developers to work on our source code.

What is the difference between the Developer type licenses and an OEM license?

With the Developer License, you will be entitled to use our software in any kind of web project, i.e. websites, web applications, intranets or SaaS. If you will be using our software in your product or service for distribution to your customers' premises, the OEM License is needed. The OEM License is an extension of the Developer License, which means that in scenarios where you might have a combination of hosted and on-premise distribution the OEM License will cover this.

I am working on a website as a contract job for my client. Which license is required?

As a contractor you are covered by your customer’s license, and allowed to work on our software on their behalf. Your customer needs to own the License as the project will be served from their premises, however you can purchase it by entering your customers name in the Licensee filed when you are in our checkout.

I want to use your software for a mobile app. Which license will I need?

If you are distributing our software as a native app, the Mobile OEM License is needed. If this the app is not native, or a hybrid app, you will be covered by the Developer License. Please contact our sales team, and we will help you find the appropriate license.

What is included in the license?

With any Highsoft software license, you will get a perpetual license for the current version of Highcharts, Highstock or Highmaps. All licenses include Basic Support free of charge, and Premium Support is offered at an additional fee.

How do you define a developer?

A developer shall mean any person working with the API, source code, and/or making use of our JavaScript libraries in any capacity. This also includes designers and others who make use of our software in the planning, development, production and maintenance phases.

If one of our developers leave, do we have to purchase another Developer License for the new developer?

No, the developer license is not personal and applies to the number of seats, not the individual. You need a license for every developer who will be working on a Highsoft Software Product, i.e. the Highcharts 5 Developer License allows for up to 5 developers to work on Highcharts. If a sixth developer will be working with our software, you need to purchase an additional seat. However, if one of the current 5 leaves the company, and is replaced, you will be covered by the 5 developer seats.

How do you define an installation?

A customer installation is a distribution of your product to user premises. Installations for purposes of testing, development, and demonstration are not included in the installation count. A customer installation does not include developer rights to our software to end users. If this is needed, please let us know. The number of installations will not expire nor recurr annually. For upgrades to more customer installations, please contact us.

Is the license perpetual?

Yes, the license is perpetual for the current major version, including all minor versions. Upon launch of new major version, you can purchase an Update to get access to the new version of our software.

I completed a purchase through your website, but I have not received your Software.

The software is available for download from www.highcharts.com/download. There is no mandatory license key associated with the software, and no activation is needed. The License is solely a legal document and consists of two parts: The Terms and Conditions and The License Statement. These documents are attached to the order confirmation email you received after the completion of your purchase.

Is it possible to upgrade my license?

Yes, you may upgrade your license:
- to include more developers
- to include another software product developed by Highsoft
- to include more on-premise installations (applicable only to existing OEM Licenses)

Is it possible to get a demo or trial of your Software before purchasing?

You may test our software freely as our source code is available for download and there is no license key associated with the software. Go to www.highcharts.com for download. Once you go live with your product, a commerical license is needed.

We purchased a license a while ago, but don´t know which license we acquired. What do we do?

Please send us an email at [email protected] and we will find the license for you. Please provide as much information as possible associated with the purchase. i.e. order number, invoice number, License Statement, date of purchase, licensee company or person, payer email, case number, etc.

Do you offer any discount for startups?

Yes, we are always interested in cooperating with startups. If you are a pre-revenue or bootstrapped startup, we can offer you the exclusive High-five License. Read more from our website, or contact the sales team for more information.

Where can I find my License ID?

You can find your License ID in the License Statement. The License Statement is issued in the order confirmation email received upon purchase of your license. Use the License ID to identify your license upon contacting us. You will also need it if you want to Update your license to get access to a new major version.

What is Highcharts' compliance with security standards or practices?

Highcharts is primarily a client side JavaScript library, so its core is not prone to web server security issues. It has been scanned with the Checkmarx security software and checked for XSS vulnerabilites. Extending the basic JavaScript library, Highcharts in some cases also may refer to files on other web servers, or send chart configuration across the web. These cases, and how to deal with them, are covered at http://www.highcharts.com/docs/getting-started/frequently-asked-questions#files-outside-domain.

Support FAQ

What kind of support is included in the license?

All licenses include Basic Support at no additional cost. This includes 1 hour of support per developer, and access to Highsoft's online support services. Premium Support is optional and available at an additional fee. Read more on the features of Premium Support on our website.

Is Premium Support optional?

Yes. You may purchase a Highsoft software license with or without Premium Support.

How long is the Premium Support term?

The Premium Support term is valid for 2 years, or until you update your license to include a new major verison. You can purchase updates with or without Premium Support.

Is Premium Support automatically renewed each year?

No, Premium Support is valid for 2 years, or until the update to a new major version. Upon updating your license, you will get the option to purchase Premium Support for the new major version also.

What do I get from purchasing Premium Support?

With Premium Support, you get better turnaround time on support issues and 10 hours of support per developer. See a detailed list of advantages of purchasing Premium Support here: https://shop.highsoft.com/highcharts/#support

Can I buy a 10 Developers License of Highcharts, but only update the license for five users?

No. Updates include software maintenance and right to use the new major version for your existing license, the number of developer seats in the license update must match the number of developers in your initial license.

Where can I find my Support Key?

Your support key can be found on your License Statement. The License Statement is issued upon completion of the purchase. The Support Key is used to identify your license and support level upon contacting our Support Team.

Purchasing FAQ

What are my payment options?

You are welcome to purchase by credit card or through PayPal. Note that all purchases must be completed through our website.

What kind of credit card do you accept?

We accept Master Card, Visa, JCB and American Express. You can also purchase with PayPal, which accepts any credit card.

I am having problems purchasing with my credit card?

Your payment may have been rejected by your card issuer. Please contact your card issuer to resolve this.

I am having problems purchasing with PayPal

PayPal allows you to pay with any Credit Card without giving financial details. If you are having problems purchasing with PayPal, please contact the PayPal Help Centre.

Does your License Fee include tax?

No, all prices in our web shop are listed without tax. Please note that we do not charge tax to customers outside Norway, and are not to be subjected to taxes in your country. The purchaser cannot withhold any parts of the invoice amounts as payment of taxes. Your company is responsible for paying local taxes in your home country related to the order. The license is not valid unless the license fee is paid in full.

Non-Commercial FAQ

When can I use the Non-commercial License?

You can use our software for free under the Non-commercial License if you are:
- A student;
- Working on a project for a university or a public school, or;
- A non-profit organization

Governmental organizations do not fall under the non-commercial license and will require a commercial license

What is included in the Non-commercial license?

With the Non-commercial license, you will be entitled to use any of our software products (Highcharts, Highstock or Highmaps) for an unlimited number of web applications, websites and SaaS applications. The license allows for up to 5 Developers to work on our software.

What is a Non-Commercial organization?

The most basic difference between a non-commercial and commercial organization is that non-commercial organizations cannot operate for profit. That is, they cannot distribute corporate income to shareholders.

Is the Software the same with a Non-Commercial License as with a Commercial License?

Yes. The software itself is exactly the same, however, the license grant is different for a non-commerical and commerical license. With a commercial license, you can use our software in a commercial company or for commercial activity.

If I am using the Software on a commercial company´s intranet, does it require a license?

Yes. The Developers License allows you to install and use the software on a commercial company's intranet.

Non-Commercial Redistribution

You are allowed to distribute a Highsoft software product with non-commercial packages given that you fulfill two conditions:

- Emphasize to your users that Highsoft software products are not free for commercial and Governmental use. You can do this on your download page or when your users activate a Highsoft Software Product in your application.
- Provide a link back to highcharts.com in the same location.

May I use your Software under the Non-Commercial License for Open Source Projects?

Although Highsoft´s Software have open source codes, our software is not licensed as an open source software and are unfortunately not compatible with any open source software license like Apache 2 or any GPL. See also Non-Commercial Redistribution

Highcharts .NET FAQ

How many licenses does my team need for Highcharts .NET?

Consistent with our other product offerings , one needs a license per developer shall mean working with the API, source code, and/or making use of our JavaScript libraries in any capacity. This also includes designers and others who make use of our software in the planning, development, production and maintenance phases.

I currently have a License for Highcharts 4.0 , will Highcharts .NET function for this version?

Highcharts .NET follows the current major version of Highcharts, if you do not have Highcharts 5, you must purchase a Highcharts or Highstock upgrade.

I currently have a Highstock JS license, can I purchase the Highcharts .NET license?

A Highcharts .NET License functions for both Highcharts and Highstock.

DID YOU NOT FIND ANSWER TO YOUR QUESTION?
Contact our Sales team or Support team.