FAQ

Licensing FAQ

Which products can I purchase from Highsoft?

Highcharts JS - world's most popular interactive JavaScript charting library.
Highstock JS - high-performance financial charting library.
Highmaps JS - offers a standards-based way for generating schematic maps in web-based projects.
Highcharts Gantt JS - offers a standards-based way for generating advanced Gantt diagrams in web-based projects.
Highcharts iOS - our iOS wrapper for Highcharts.
Highcharts Android - our Android wrapper for Highcharts.
Highcharts Cloud - lets anyone create beautiful charts. No coding skills required.
Highcharts Editor - WYSIWYG editor for your app and CMS.
Highcharts .NET - offers the full power of our API within the Microsoft .NET Framework.

What is the difference between the High-five License and the developer type license?

The High-five License is a license offered exclusively to pre-revenue startups or bootstrapped companies. The High-five License grants the rights to use Highcharts JS, Highstock JS, Highmaps JS and Highcharts Gantt JS in the same type of projects as the Developer License, but the license applies for up to two developers only, and is valid for one year.

The developer type license grants the right to use the software in an unlimited number of websites, web applications and SaaS projects controlled or owned by Licensee for a specified number of developers to work on the source code.

What is the difference between the developer type license and an OEM license?

The Developer License allows for Licensee to use the software on any web project hosted on Licensee’s own server or servers where you are paying for the usage.

The OEM License, is an extension of the Developer License, and further allows for Licensee to distribute the software to end-users’ premises.
Contact us for a quote for the OEM License.

I am working on a website as a contract job for my client. Which license is required?

As a contractor you are covered by your customer’s license, and are allowed to work with our software on their behalf. Your customer needs to own the License as the project will be served from their premises, however you can purchase it by entering your customer's name in the Licensee field when you are in our checkout.

I want to use your software for a mobile app. Which license will I need?

If you are creating apps, with iOS or Android, you will be covered by the Highcharts iOS or Highcharts Android License. A bundle is available if you need both. Go to shop.highsoft.com/mobile for pricing and purchase.

If you want to use our software for a mobile app which is not for iOS nor Android, you are covered by our Developer License.

What is included in the license?

With any Highsoft software license, you will get a perpetual license for the current version of the purchased software. All licenses include access to the Highcharts Forum, Stack Overflow and 1st line support. Premium Support is offered at an additional fee.

How do you define a developer?

A developer shall mean any person working with the API, source code, and/or making use of our JavaScript libraries in any capacity. This also includes designers and others who make use of our software in the planning, development, production and maintenance phases.

Who is a Content Creator?

Anybody that creates, and/or modifies charts for further publication through an abstract interface, such as the Highcharts Editor, or any other user interface that is based on our software.
Each Single Developer License includes 5 Content Creators by default. If you require more Content Creators than the license would allow, please get in touch with us.

Are you primarily a Content Creator that requires a repository of all charts created and/or would like your team to work on them as well? Highcharts Cloud may be a better fit for you. Find the Highcharts Cloud here.

If one of our developers leave, do we have to purchase another Developer License for the new developer?

No, the Developer License is not personal and applies to the number of seats, not the individual. You need a license for every developer who will be working with the software, i.e. the Highcharts 5 Developer License allows for up to 5 developers to work on Highcharts. If a sixth developer will be working with our software, you need to purchase an additional seat. However, if one of the current 5 leaves the company, and is replaced, you will be covered by the 5 developer seats.

How do you define an installation?

A customer installation is a distribution of your product to user premises. Installations for purposes of testing, development, and demonstration are not included in the installation count. A customer installation does not include developer rights to our software to end users. If this is needed, please let us know. The number of installations will not expire nor recur annually. For upgrades to more customer installations, please contact us.

Is the license perpetual?

Yes, the license is perpetual for the current major version, including all minor versions. Upon launch of new major version, you can purchase a Version Upgrade to get access to the new version of our software. Version Upgrades for Developer Licenses are available from our website. For OEM and Enterprise Licenses, please contact our sales team for a Version Upgrade.

I have a license for Highcharts, version 5.x. Can I use version 6?

You can purchase a Version Upgrade to get access to a new version of our software. Note that Version Upgrades are available from one major version to the next, i.e. from version 5 to version 6. If you are currently using version 4 or older, please contact our sales team.

Where can I find your License Agreement?

Can I purchase under a customized license agreement?

If you wish to make changes to our Standard Terms and Conditions, please contact our sales team for a word version of our license agreement at [email protected] Please note that changes made to our Standard Terms and Conditions can be subjected to an additional fee.

I completed a purchase through your website, but I have not received your software.

The software is available for download from our website. There is no mandatory license key associated with the software, and no activation is needed. The License is solely a legal document and consists of two parts: The Terms and Conditions and the License Statement. These documents are attached to the order confirmation email you received after the completion of your purchase.

Is it possible to upgrade my license?

Yes, you may upgrade your license to include:
- more developers
- another software product developed by Highsoft
- more on-premise installations (applicable only to existing OEM Licenses)

Contact our sales team for a quote

Is it possible to get a demo or trial of your software before purchasing?

You may test our software freely as our source code is available for download and there is no license key associated with the software. Go to highcharts.com for download. Once you go live with your product, a commercial license is needed.

Can I send you an NDA?

Yes. Please send us an email with your NDA to [email protected]

We purchased a license a while ago, but don't know which license we acquired. What do we do?

Contact us and we will find the license for you. Please provide as much information as possible associated with the purchase. i.e. order number, invoice number, License Statement, date of purchase, licensee company or person, payer email, case number, etc.

Do you offer any discount for startups?

We are keen on cooperating with startups. Please contact our sales team with a short description of your project and licensing needs.

Where can I find my License ID?

You can find your License ID in the License Statement. The License Statement is issued in the order confirmation email received upon purchase of your license. Use the License ID to identify your license upon contacting us. You will also need it if you want to purchase a Version Upgrade in order to get access to a new major version.

What is Highcharts' compliance with security standards or practices?

Highcharts is primarily a client side JavaScript library, so the core is not prone to web server security issues.

Extending the basic JavaScript library, Highcharts in some cases also may refer to files on other web servers, or send chart configuration across the web. Such instances, and how to deal with them, are covered in our General Documentation.

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Reseller FAQ

Can I purchase through a reseller?

Yes. You can find our trusted resellers here.

How do I become a reseller for Highsoft?

Please find the information you need in our Reseller FAQ.

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Support FAQ

What kind of support is included in the license?

See our Support page for a detailed overview.

Is Premium Support optional?

Yes. You may purchase a Highsoft software license with or without Premium Support.

How long is the Premium Support term?

The Premium Support term is 12 months, and is independent of software version.

Is Premium Support automatically renewed each year?

No, upon expiration of your Premium Support term, you will get the option to renew for another 12 months. You can also purchase Premium Support with your Version Upgrade.

What do I get from purchasing Premium Support?

With Premium Support, you receive priority response on support issues, access to our core developers, supply emergency to hot fixes and 10 hours of support per developer. For a full overview of the advantages of purchasing our Premium Support offering, see our support page.

Can I buy a 10 Developers License of Highcharts, but only upgrade the license for 5 Developers?

This is not possible, as Version Upgrades include software maintenance and the right to use the new major version for your existing license, the number of developer seats in the Version Upgrade must correlate with the number of developers from your initial license.

Where can I find my Support Key?

Your support key can be found on your License Statement. The License Statement is issued upon completion of the purchase. The Support Key is used to identify your license and support level upon contacting our Support Team.

What is new in the recent version release?

View the changelog for our different libraries: Highcharts, Highstock, Highmaps.

How often does Highsoft release minor/major versions?

The roadmap represents Highsoft‘s current view of its product development cycle and future directions.

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Purchasing FAQ

What are my payment options?

You are welcome to purchase by credit card or through PayPal. Note that all purchases must be completed through our website.

What kind of credit card do you accept?

We accept Master Card, Visa, JCB and American Express. You can also purchase with PayPal, which accepts any credit card.

I am having problems purchasing with my credit card

Your payment may have been rejected by your card issuer. Please contact your card issuer to resolve this.

I am having problems purchasing with PayPal

PayPal allows you to pay with any credit card without giving financial details. If you are having problems purchasing with PayPal, please contact the PayPal Help Centre.

I cannot purchase with credit card or PayPal

We collaborate with resellers from all over the world, who will be happy to assist you in a software purchase from Highsoft. You can also contact our sales team and we will assist you.

Does your license fee include tax?

No, all prices in our web shop are excluding tax. Please note that we do not charge tax to customers outside Norway, and are not to be subjected to taxes in your country. The purchaser cannot withhold any parts of the invoice amounts as payment of taxes. Your company is responsible for paying local taxes in your home country related to the order. The license is not valid unless the license fee is paid in full.

Can I pay for the license in any currency?

Purchase of standard priced products is available in USD, GBP, EUR and NOK. Select your currency in the upper right hand corner.

What are your delivery methods?

There is no physical delivery of the software. The software is available for download from our website. Once the purchase has been completed, you are welcome to download.

Do you accept POs?

You are welcome to send us your PO, but we normally do not offer wire transfers or cheque as payment methods. For credit card/PayPal payments, you can enter your PO number in the one-step checkout.

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Non-Commercial FAQ

When can I use the Non-Commercial License?

The Non-Commercial License is offered for:
- governmentally funded schools
- universities,
- non-profit organizations
- students, or
- individuals using the software for personal use, testing and demonstration

This license does not include the commercial usage of Highsoft software by the above-mentioned entities.

Can I use the Non-Commercial License for a government website?

Governmental or intergovernmental organizations are not covered by the Non-Commercial License. Contact us for assistance in identifying your license needs.

What is included in the Non-Commercial license?

With the Non-Commercial license, you will be entitled to use any of our software products (Highcharts, Highstock or Highmaps) for an unlimited number of web applications, websites and SaaS applications. The license allows for up to 5 developers to work on our software.

Is the software the same with a Non-Commercial License as with a Commercial License?

Yes. The software is identical. However, the granted rights are different for a Non-Commercial and Commercial license. With a Commercial license, you can use our software in a commercial company or for commercial activity. With a Non-Commercial license, our software cannot be used for commercial activity and you must retain the Highcharts watermark.

If I am using the software on a commercial company's intranet, does it require a license?

Yes. The Developer License allows you to install and use the software on a commercial company's intranet.

Non-Commercial Redistribution

You are allowed to distribute a Highsoft software product with non-commercial packages given that you fulfill two conditions:

- Emphasize to your users that Highsoft software products are not free for commercial and governmental use. You can do this on your download page or when your users activate a Highsoft software product in your application.
- Provide a link back to www.highcharts.com in the same location.

May I use your software under the Non-Commercial License for Open Source Projects?

Although Highsoft's software have open source codes, our software is not licensed as an open source software and is unfortunately not compatible with any open source software license like Apache 2 or any GPL. See also Non-Commercial Redistribution above.

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Highcharts .NET FAQ

What is included in the .NET Developer License?

The .NET Developer License covers usage of the official .NET wrapper for Highcharts/Highstock, for your chosen number of developers. It also includes rights to Highcharts/Highstock JS. See our .NET pricing for Highcharts and Highstock here.

How many licenses does my team need for a .NET License?

Licensee needs a license for each person working with the API, source code, and/or making use of our JavaScript libraries in any capacity. This also includes designers and others who make use of our software in the planning, development, production and maintenance phases.

What happens when my 30 day trial has expired?

The trial is a fully functional and feature complete version of Highcharts/Highstock for ASP.NET MVC that expires after 30 days of usage. The licensed version of Highcharts/Highstock for ASP.NET MVC is identical in every way to the trial with the exception that it never expires. The only thing that is needed to replace the Trial with Licensed version is to add serial key to Web.config file into appSettings section with key = "Highcharts". Example: < add key="Highcharts" value="PlaceForSerialKey"/>

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DID YOU NOT FIND ANSWER TO YOUR QUESTION?
Contact our Sales team or Support team.