Licensing FAQ

What is the difference between the High-five License and the developer type license?

The High-five License is a license offered exclusively to pre-revenue startups or bootstrapped companies. The High-five License grants the rights to use Highcharts JS, Highstock JS, Highmaps JS and Highcharts Gantt JS in the same type of projects as the Developer License, however the High-five License is limited to two developers, and is valid for one year.

The Developer License grants the right to use the software in an unlimited number of websites, web applications and SaaS projects controlled or owned by Licensee for a specified number of developers to work on the source code.

What is the difference between the developer type license and an OEM license?

The Developer License allows Licensee to use the software on any web-project hosted on server(s) owned or paid for by Licensee.

The OEM License is an extension of the Developer License, and allows for Licensee to further distribute the software to end-users’ premises.

Please contact us with a description of your project scope to receive a quote for the OEM License.

I am working on a project as a contract job for my client. Which license is required?

As a contractor, you are covered by your client’s license and allowed to work with our software on their behalf. Your client needs to own the License as the project will be served from their premises.You can purchase the license by entering your client's name in the Licensee field at checkout.

I want to use your software for a mobile app. Which license will I need?

If you are creating apps, with iOS or Android, you will be covered by the Highcharts iOS or Highcharts Android License. A bundle is available if you need both. Go to Highcharts Mobile for pricing and purchase.

If you want to use our software for a mobile app which is not for iOS or Android, you are covered by our Developer License.

What is included in the license?

With any Highsoft software license, you will get a perpetual license and 12 months complimentary Access to Advantage. Advantage grants you access to all new releases of our software as well as our support team. For more information about Advantage, read here. If you do not have an active Advantage, you are entitled to use the release that was current at the time of expiration . All licenses include access to the Highcharts Forum, Stack Overflow and 1st line support.

How do you define a developer?

A Developer shall mean any person working with the API, source code, and/or making use of our JavaScript libraries in any capacity. This also includes designers and others who make use of our software in the planning, development, production and maintenance phases.

Who is a Content Creator?

Anybody that creates, and/or modifies charts for further publication through an abstract interface, such as the Highcharts Editor, or any other user interface that is based on our software.

Each Developer License includes 5 Content Creators per Developer by default. If you require more Content Creators than the license would allow, please get in touch with us.

Are you primarily a Content Creator and require a repository of all charts created and/or would like your team to work on them as well? Highcharts Cloud may be a better fit for you. Find the Highcharts Cloud here.

If one of our developers leave, do we have to purchase another Developer License for the new developer?

No.The Developer License is not personal and applies to the number of seats, not the individual. You need a license for each developer who will be working with the software, i.e. the Highcharts 5 Developer License allows for up to 5 developers to work on Highcharts. If a sixth developer will be working with our software, you need to purchase an additional seat. However, if one of the current five (5) leaves the company, and is replaced, you will still be covered by the 5 Developer License.

How do you define a customer installation?

A customer installation is a distribution of your product to end user premises. Installations for purposes of testing, development, and demonstration are not included in the installation count. A customer installation does not grant end users developer rights to our software. If this is needed, please let us know. The number of installations will not expire nor recur annually. To add more customer installations to your license, please contact us.

Is the license perpetual?

Yes, the license is perpetual. With an active Advantage you get access to all new releases of our software. If you do not have an active Advantage, you are entitled to use the release that was current at the time of expiration. The expiration date is stated on your License Statement. Advantage Renewal can be purchased here. This includes licenses on older versions. For OEM and Enterprise Licenses, please contact our sales team for assistance to renew your license.

I have an old license, can I purchase an Advantage Renewal?

Yes, if you have an older license and want to renew your support or access the newest version of our license, you can purchase an Advantage Renewal for your license. You will be transferred to the new license model. Please remember to have your License ID ready upon proceeding.

Where can I find your License Agreement?

Can I purchase under a customized license agreement?

If you wish to make changes to our Standard Terms and Conditions, please contact our sales team for a word version of our license agreement at [email protected] Please note that changes made to our Standard Terms and Conditions may be subject to an additional fee.

I completed a purchase through your website, but I have not received your software.

The software is available for download from our website. There is no mandatory license key associated with the software, and no activation is needed with the exception of .NET licensing. The License is solely a legal document and consists of two parts: The Terms and Conditions and the License Statement. These documents are attached to the order confirmation email you received after the completion of your purchase.

I have an old license, can I purchase an Advantage Renewal?

Yes, if you have an older license and want to renew your support or access the newest version of our license, you can purchase an Advantage Renewal for your license. You will be transferred to the new license model. Please remember to have your License ID ready available upon proceeding.

Is it possible to upgrade my license?

Yes, you may upgrade your license to include:
- additional developers
- another software product developed by Highsoft
- additional on-premise installations (applicable only to existing OEM Licenses)
- additional years of Advantage

Contact our sales team for a quote

Is it possible to get a demo or trial of your software before purchasing?

For testing and demonstration purposes, you can use our software free of charge. There is no license key associated with the software. Go to highcharts.com for download. Once you go live with your product, a commercial license is needed.

Can I send you an NDA?

Yes. Please send us an email with your NDA to [email protected]

We purchased a license a while ago, but don't know which license we acquired. What do we do?

Contact us and we will find the license for you. Please provide as much information as possible associated with the purchase. i.e. order number, invoice number, License Statement, date of purchase, Licensee name, payer email, case number, etc.

Do you offer any discount for startups?

We are keen on cooperating with startups. Please contact our sales team with a short description of your project and licensing needs.

Where can I find my License ID?

You can find your License ID in the License Statement. The License Statement is sent to your email address after your purchase is complete. Use the License ID to identify your license when contacting us.

What is Highcharts' compliance with security standards or practices?

Highcharts is primarily a client side JavaScript library, so the core is not prone to web server security issues.

Extending the basic JavaScript library, Highcharts in some cases also may refer to files on other web servers, or send chart configurations across the web. Such instances, and how to deal with them, are covered in our General Documentation.

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Reseller FAQ

Can I purchase through a reseller?

Yes. You can find our trusted resellers here.

How do I become a reseller for Highsoft?

Please get in touch with our sales team and they will assist you further.

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Support FAQ

What kind of support is included in the license?

See our support page for a detailed overview.

What is included in Advantage?

Advantage gives you access to all new software releases and our extended support offering for the duration of your Advantage term. See our Advantage page for a detailed overview.

Is Advantage included in the License?

Yes, 12 months of Advantage will be included in your initial purchase of a License. You can also purchase an additional year of Advantage and receive a 20% discount on the second year upfront. For more information about what Advantage includes please see the previous question.

Is Advantage automatically renewed each year?

No, upon expiration of your Advantage term you will get the option to renew for another 12 months or 24 months.

What is the difference between Premium Support and Advantage?

With our previous support product Premium Support, you received priority response on support issues, access to our core developers, supply emergency hotfixes and 10 hours of support per developer. Advantage includes the same benefits listed above in addition to all new software releases within the active Advantage term.
Please read here for more information about Advantage.

Can I buy a 10 Developers License of Highcharts, but only upgrade the license for 5 Developers?

This is not possible, as Advantage includes access to all new releases and support for your existing license, and the number of developer seats in the Advantage Renewal must correlate with the number of developers your initial License statement.

Where can I find my Support Key?

Your support key can be found on your License Statement. The License Statement is issued upon completion of the purchase. The Support Key is used to identify your license and support level upon contacting our Support Team.

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Purchasing FAQ

What are my payment options?

You are welcome to purchase by credit card or through PayPal. Note that all purchases must be completed through our website. You are also welcome to purchase your license through one of our many resellers.

What kind of credit cards do you accept?

We accept MasterCard, Visa, JCB, Diners Club, BC Global, RuPay Global, Elo Global, Troy Global, Discover and American Express. You can also purchase with PayPal, which accepts any credit card.

I am having problems purchasing with my credit card

Your payment may have been rejected by your card issuer. Please contact your card issuer to resolve this.

I am having problems purchasing with PayPal

PayPal allows you to pay with a credit card without giving financial details. If you are having problems purchasing with PayPal, please contact the PayPal Help Centre.

I cannot purchase with credit card or PayPal

We collaborate with resellers from all over the world, who will be happy to assist you in a software purchase from Highsoft. You can also contact our sales team and we will assist you.

Does your license fee include tax?

No, all prices in our webshop are excluding tax. Please note that we do not charge tax to customers outside Norway, and are not to be subjected to any taxes in your country. Your company is responsible for paying local taxes in your home country related to any order. The license is not valid unless the license fee is paid in full.

Can I pay for the license in any currency?

Purchase of standard priced products is available in USD, GBP, EUR and NOK. Select your currency in the upper right-hand corner once you get to the checkout.

What are your delivery methods?

There is no physical delivery of our software. The software is available for download from our website.

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Non-Commercial FAQ

When can I use the Non-Commercial License?

The Non-Commercial License is offered for:
- governmentally funded schools
- universities,
- non-profit organizations
- students, or
- individuals using the software for personal use, testing and demonstration

This license does not include the commercial usage of Highsoft software by the above-mentioned entities.

Can I use the Non-Commercial License for a government website?

Governmental or intergovernmental organizations are not covered by the Non-Commercial License. Contact us for assistance in identifying your license needs.

What is included in the Non-Commercial license?

With the Non-Commercial license, you will be entitled to use any of our software products (Highcharts, Highstock or Highmaps) for an unlimited number of web applications, websites and SaaS applications. The license allows for up to 5 developers to work on our software.

Is the software the same with a Non-Commercial License as with a Commercial License?

Yes. The software is identical. However, the granted rights are different for a Non-Commercial and Commercial license. With a Commercial license, you can use our software in a commercial company or for commercial activity. With a Non-Commercial license, our software cannot be used for commercial activity and you must retain the Highcharts watermark.

If I am using the software on a commercial company's intranet, does it require a license?

Yes. The Developer License allows you to install and use the software on a commercial company's intranet.

Non-Commercial Redistribution

You are allowed to distribute a Highsoft software product with non-commercial packages given that you fulfill two conditions:

- Emphasize to your users that Highsoft software products are not free for commercial and governmental use. You can do this on your download page or when your users activate a Highsoft software product in your application.
- Provide a link back to www.highcharts.com in the same location.

May I use your software under the Non-Commercial License for Open Source Projects?

Although Highsoft's software have open source codes, our software is not licensed as an open source software and is unfortunately not compatible with any open source software license like Apache 2 or any GPL. See also Non-Commercial Redistribution above.

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Contact our Sales team or Support team.