Customer Service

Company Information

Details:
Business name/ legal name: Highsoft AS
Foretaksregisteret / VAT No.:  NO 996 840 506 MVA
D-U-N-S No.: 67-134-3420
Address: Sentrumsgata 44
Vik i Sogn
Norway
Telephone: +47 4691 3940
Email: [email protected]

 

Short description of the business: 

Highsoft is the company behind the world's most popular JavaScript charting engine, Highcharts JS, and it's sister products Highcharts Stock, Highcharts Maps and Highcharts Gantt.

Highcharts has become one of the industry leaders in standards compatible JavaScript based charting. The company is a limited company succeeding the former Highslide Software, founder Torstein Hønsi's sole proprietorship.

The business have been profitable since the start in 2006. Since Highcharts was released late 2009, growth really escalated. By 2018 Highsoft has grown from one developer to 30 employees. Our offices are located in Vik i Sogn, Norway but we are also present in Oslo, Bergen and New York.

For more information about our company, please visit about us on www.highcharts.com.

Product information and pricing

Click here to read more about our products.

Prices:

We offer payments in USD, EUR, GBP and NOK. All prices are shown excluding VAT, except for customers located in Norway, where 25 % VAT is added to the price. The prices in the checkout includes all expenses associated with the purchase. 


Conditions:

We accept no liability for any errors in information and pricing on our website. Feel free to contact us if you have any questions. Our goal is to provide high-quality service and contribute to a pleasant and efficient purchasing experience for our customers. By purchasing you also accept our Privacy Policy and License Agreement.


Shopping terms and conditions

The dispatch of orders:

The selected product/s will be placed in your shopping cart. To purchase these products you will be directed to the checkout page, where you will be asked to fill out your billing information and select payment method. For your convenience, an account will be created for you.

You will be asked to select a password for your account. Username is your email-address. This account enables you to track the status of your order/s.

After completing the purchase you will receive an email with License Statement, license terms and conditions and invoice. Once payment is completed you possess legal rights to use the product, available for download from www.highcharts.com/download. The scope of your license are listed in the License Statement and the License Agreement.


Shipping/Freight:

There is no physical distribution of the Highsoft Software. The software itself is available for download from www.highcharts.com/download.ut.


Payment:

From the date of payment, you are entitled to use the Highsoft Software. We offer the following payment methods:

PayPal or credit card. Please contact our sales team for PO payment or wire transfers.

We offer payment in USD, EUR, GBP and NOK. Norwegian customers are subject to 25 % VAT.


Personal data:

Highsoft will store personal data only in accordance with the contractual obligations we have to you as a customer. Your personal data will not be made available to other businesses. When purchasing from Highsoft’s website, we store the following personal data about the customer contact person; email address, full name and company name, billing address and IP address. This information is required in order to complete the order and issue the license documents. See our Privacy Policy for more information.


Credit Card information:

When you complete a purchase on our website the cedit card information is processed according to the card companies' rules. Highsoft does not save any credit card information. See our Privacy Policy for more information.


Procedures for cancellation:

In case of cancellation please contact our sales team on [email protected], and mark the email "Cancellation".

Additional information we might need from you in order to do a cancellation is:

Customer name, address and order number, type of license, purchase date and payment method. You can cancel your order without a reason for 30 days after purchase.


Compliants and guarantee:

Please contact our sales team on [email protected] or see your License Agreements under Warranties. 


Norwegian Customers:

Norwegian consumers are regulated by the Consumer Act, Cancellation Act, Marketing Act, the Personal Data Act, E-commerce Act and Credit Act.

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